Return and Refund Policy

If you want/ wish/ decide/ need to return a product(s) purchase from our Site, please fill out the Return Section of the invoice that was enclosed in your original order. Place the invoice inside the package with the item(s) being returned, retaining a copy for your records.
You may return item(s) up to 30 days after the delivery date.
All item(s) will be inspected upon receipt by us. Only full, unused, and unopened containers in its original packaging will/can be accepted for refund, unless such item(s) is determined to be defective by us. Defective items will be replaced if available, failing which a refund will be issued.
Only items purchased from this Site can be accepted for a refund.
Products received or ordered from this Site will not be accepted for return at Any Inglot Retail Stores, or any other locations selling Inglot products.
We are not responsible for any item(s) returned to us because such item(s) are undelivered, unless due to our fault. Except if our fault, you will receive a refund for the item(s), but not shipping. If you choose to have us re-ship such item(s) you will be charged for such costs.
Any refund will be issued to the account used to place the original order. It may take up to 5 business days for such refund to be posted to your account.

It is your responsibility to retain all shipping receipts and tracking information. Insured shipping is recommended for the return package.

We are not responsible for any loss or damage caused by the shipping company. It is your responsibility to inspect all orders promptly upon receipt and to immediately inform us of any damage.

If you have questions about returns, please feel free to contact us by phone at 855-224-1922 or by email: salesrep@inglotusa.com